Returns & cancellations
Changed your mind or something not right? Returns and cancellations for buxibo.com orders are handled in your account.
Start a return or cancellation
Choose the option that matches where you placed your order.
Your right to cancel and return
For orders placed on buxibo.com you have a legal right of withdrawal.
- You have at least 14 days after receiving your order to return it — no reason required.
- You can cancel an order any time before it has been shipped.
- The 14-day window includes weekends and public holidays.
- Return shipping is paid by you, unless the item arrived damaged or faulty.
- We refund the product price and the original standard shipping cost within 14 days of receiving your return.
Bought on a marketplace?
Orders placed on Bol.com, Amazon or other marketplaces follow that marketplace's own returns rules — the policies on buxibo.com don't apply. Start your return on the marketplace itself or via our marketplace return form.
This page is a general summary and not legal advice.